Membership Terms and Conditions

Rumbalara Football Netball Club (ABN 24 424 233 615) (“the Club”) memberships are subject to the following terms and conditions which includes the Club’s Code of Conduct – Members and Privacy Policy.

When used in this document, depending on the context, “Club”, “we,” “our” and “us” refers to Rumbalara Football Netball Club.

Upfront and monthly payment plan memberships are subject to automatic roll over each year unless members opt out by the notified deadline. See Clause 10 for further details and terms. The Club may from time to time where reasonably necessary (and subject to applicable State and Territory Laws and the Australian Consumer Law) vary the terms and conditions of Club Membership. The Club will communicate any change to its membership terms and conditions via RFNC Online. Any changes will be effective at the time of posting. Except for any rights that members may have under applicable State or Territory Laws and the Australian Consumer Law, members will have no claim against the Club by reason of any change made to its membership terms and conditions.

1 Purchase of a membership

If you are successful in your membership application, the Club will issue you a payment confirmation electronically within 5 business days. Members who join during the season will receive a membership card prior to the next home game.

The Club reserves its right not to accept any membership application form in its absolute discretion.

All membership categories are subject to availability.

2 Term of Membership

Subject to the following terms and conditions, your Club membership will entitle you to the benefits of Club membership from receipt of your membership payment to 31 October 2020.

3 Membership Information and Entitlements

3.1 Memberships

The Club offers several memberships. The following lists any specific conditions which relate to memberships.

3.1.1 Adult

To be eligible for an Adult membership, the applicant must be at least 18 years of age as at 1 January 2020. Adult member accounts that do not have a date of birth will not have their membership pack sent until the date of birth is confirmed to the RFNC.

3.1.2 Junior/Youth

To be eligible for a Junior membership, the applicant must be at least 5 years of age but under the age of 18 as at 1 January 2020. Children aged under five at 1 January 2020 are entitled to attend games without a Club membership.

3.1.3 Concession

Student concession is available to people studying full-time in 2020. Your membership application/renewal form must be accompanied by a copy of your valid 2020 student card or a photocopy of a stamped, receipted 2020 enrolment form from your education institution.

3.1.4 Elder

Elder concession is a special category of membership available to people within the Indigenous community. Membership application/renewal is processed at special request.

3.1.5 Companion card holders

Any Club member holding a Government issued Companion Card is entitled to one complimentary membership for their carer.

Once you have purchased your membership, you are required to send through proof of your Companion Card and the RFNC will then issue you with a complimentary membership in the same membership category as the one you have purchased to allow your carer access to the games when caring for you.

3.1.6 Gunugudhula Club

The Gunugudhula (Brolga) Club is a special category of membership for friends who are committed to making a real difference to the lives of people in the Dungala Kaiela region and the Rumbalara community. Membership application/renewal is processed at special request.

3.2 Membership Entitlements

3.2.1 Club Member Benefits

All 2020 Club Members (excluding Junior) will receive:

  • one personalised membership card;
  • one lanyard;
  • one bumper sticker;
  • one 2020 Member Scarf;
  • one 2020 Member Beanie (if membership is joined or renewed as part of the automatic Roll Over Membership at any stage during the 2020 season, see Clause 8.3);
  • exclusive member communications; and
  • member pricing on Club merchandise.

3.2.2 Other Benefits

The following lists any additional entitlements for members according to their membership:

All 2020 Gunugudhula Members will receive:

  • monthly updates regarding the progress of Club programs;
  • two invitations to the Annual Dungala Kaiela Oration;
  • two invitations to the Annual Unity Cup and President’s luncheon;
  • recognised with your name in Club collateral and on the Gunugudhula Board in the Club Social Room.

All 2020 Junior Members will receive:

  • one 2020 Member Beanie.

3.2.3 Member Beanie

A Member Beanie is available to all Gunugudhula, adult, junior, concession and elder members who join or renew as part of the automatic Roll Over Membership (“Eligible Members”) (see Clause 8.3 for more details). Eligible Members must join or renew as part of the automatic roll over. Members can join the automatic roll over at any time during the 2020 season.

Member Beanies are subject to availability and once sold out, will no longer be available.

Members are only entitled to one Member beanie, despite having multiple membership types.

3.2.4 Member Scarf

The 2020 Member Scarf will be given to all members. Member Scarves are subject to availability and once sold out, will no longer be available.

3.3 Game Entitlements

General admission

General Admission access to Club home games is not guaranteed. Access is subject to capacity and you are encouraged to arrive early, particularly at high demand games.

General Admission access is to all Club home games at the Mercury Sports Complex, Shepparton Victoria.

4 Membership Cards

Membership cards remain the property of the Club. If a Club membership card is lost or stolen, please contact the Club on (03) 5822 4364 during business hours and the Club will then issue a replacement Membership card subject to receipt of the replacement card fee (as advised by the Club).

4.1 Membership Cards

4.1.1 Delivery

Your Club membership card is personalised. Membership cards will be delivered as soon as practicable after your application and applicable payment has been processed.

4.1.2 Lost Cards

If you lose your membership card you will be required to present a signed original statutory declaration to the Club. A membership card replacement fee of $15 will be charged.

Replacement membership cards will be mailed out to you and cannot be issued on game day.

4.1.3 Forgotten Cards

The Club can provide you with a replacement paper membership on the day for a cost of $10. If you have lost your membership card you will be required to pay the $15 replacement fee.

4.1.4 Stolen cards

If your membership card is stolen, the card will be replaced at no cost upon provision of a police report or statutory declaration detailing the theft.

5 Transfer of Membership Card Entitlements

Members may transfer their membership entitlements to a family member or friend provided that the family member or friend is at the equivalent level of entry and meets any eligibility requirements specified in these terms and conditions. If a Concession or Junior/Youth member transfers a membership entitlement to an adult, the adult will be refused entry and will have the membership card confiscated at the gate. The ticket will not be returned to the member and a replacement fee (to be advised by the Club) will apply for the issue of a new membership card.

6 No Onselling

Club membership cards may not, without the prior written consent of the Club, be on sold (including via online auction or re-sale sites) or used for advertising, promotion, fundraising or other commercial purposes (including competitions and trade promotions) or to enhance the demand for other goods or services, either by the original purchaser or any subsequent bearer. If a membership is on sold or used in breach of this condition, the membership may be cancelled without a refund and the bearer of the membership may be refused admission. Penalties apply (including cancellation of any offending member’s Club membership without a refund).

7 Internet Renewals

Members may renew their Club membership online. By renewing online, you accept these terms and conditions of Club membership (as amended by the Club from time to time).

8 Membership Fee Payment

Membership is dependent on the payment of membership fees. Payment of your Club membership fees may be made under this Clause.

Members with outstanding debt from previous years will be able to renew their membership for 2020, however any outstanding money owing will be deducted with the first instalment. Until all outstanding money owing is paid, you will not receive your membership pack.

Each month, all outstanding payments will be attempted to be deducted from your nominated credit card or debit card.

It is your responsibility to ensure: – the account details you have provided are correct, including notification should the expiry date change; – you have enough clear funds available in the nominated account on the scheduled payment date.

If your payment is returned or dishonoured by your financial institution, you will receive notification requesting immediate payment. Any fees levied to you by your financial institution will be payable by you. It is your responsibility to ensure all contact details are correct at all times and to update them if they change.

The Club may suspend or cancel your membership if on two consecutive occasions your payment is dishonoured by your financial institution.

You will be notified if we suspend or cancel your membership and your card will be blocked for games until the membership payments are brought up to date. Please note that at least 24 hours will be needed to reinstate your membership once payment is received.

If your membership is suspended or cancelled, all membership benefits including access to Club games, Club functions and Social Club will be suspended.

We accept VISA, MasterCard. Other forms of credit or debit cards may not be accepted.

If you believe that a payment has been initiated incorrectly, please contact the Club on (03) 5822 4364 during business hours.

8.1 Full Payment

Your membership fee can be paid in full via any one of the following methods: VISA, MasterCard, Cheque, Cash or EFTPOS.

8.2 Monthly Payment Plan

Your membership fee can be paid in monthly instalments under the Monthly Payment Plan.

By joining the Monthly Payment Plan, you authorise the Club to debit from your nominated credit card or debit card in amounts as advised.

The Monthly Payment Plan payments will be deducted in instalments on the 15th of each month, beginning from [15 November 2019] via a nominated VISA, or MasterCard, with further payments on the 15th of each following month, or the next business day if the 15th falls on a weekend or public holiday. If any payment fails to transfer between institutions on the 15th, further attempts will be made to clear the funds until successfully processed.

On the 15th of each month all outstanding/overdue payments will be attempted to be deducted.

For members who apply for the Monthly Payment Plan after the first scheduled payment [15 November 2019] their monthly scheduled payments will reflect their total payments due divided equally over the remaining payment months. The final payment month is [October 2020].

By joining the Monthly Payment Plan you will automatically be included into an auto renewal agreement (see following clauses), facilitating automatic roll over of your membership from year to year (Roll Over Membership) until you opt out of the Monthly Payment Plan in accordance with these terms and conditions in force from time to time.

To opt out after the first payment has been deducted, please contact the Club at membership@rfnc.com.au. However, you must complete all membership payments in full.

8.3 Roll Over Membership

The Roll Over Membership allows you to automatically roll over your membership from year to year.

If you pay your membership fees by credit or debit card, unless you elect to opt out of Roll Over in accordance with directions issued by the Club from time to time, you authorise the Club to automatically renew your membership each season into the same package (or a reasonably comparable package) and to deduct the applicable membership fees from the credit or debit card used to purchase your previous membership.

Your membership for the following season will not be confirmed until payment has been processed.

For monthly payments, the Monthly Payment Plan will proceed as outlined at Clause 8.2.

The Upfront Yearly Payment Plan payment will be deducted in one instalment on [15 November 2019] via a nominated VISA, or MasterCard.

By joining the Upfront Payment Plan, you authorise the Club to debit from your nominated credit card or debit card in amounts as advised.

The first 2020 instalment will be withdrawn on [15 November 2019]. If payment fails to transfer between institutions on [15 November 2019], further attempts will be made to clear the funds until successfully processed.

Members applying for the Upfront Payment Plan after the scheduled payment [15 November 2019] will have their payment deducted upon applying.

9 Refund Policy

Subject to the Australian Consumer Law, once a membership has been purchased, memberships are non-refundable.

Subject to the Australian Consumer Law, there will be no refunds available if you wish to terminate your membership prior to the end of your agreement on [31 October, 2020].

10 Cancellation Policy

Club memberships are valid from the date of joining until [31 October, 2020].

By becoming a member of the Club, you agree to this period of membership.

In exceptional circumstances, if a member wishes to cancel their membership, the Club will advise the member to submit a written request to Club Membership Services via email to membership@rfnc.com.au or post to PO Box 2013, Shepparton VIC 3630 for consideration at its discretion.

If the fulfilment items have been sent prior to the request for cancellation, the membership product will not be cancelled or refunded, subject to the Australian Consumer Law.

The Club reserves the right to cancel or suspend a Club membership without refund of any member that breaches any of the terms and conditions of membership (including where that member attempts to transfer or sell their Club membership and/or associated benefits). Any membership cancelled by the Club will result in consecutive years of membership being ceased.

The Club reserves its right to cancel a member’s Club membership without a refund where that member is deemed by the Club to have breached these terms and conditions (including where that member attempts to transfer or sell their Club membership and/or associated benefits).

11 Membership promotions

The Club can introduce new promotions and offers to members. Any member who has purchased membership prior to these offers will not be able to request a refund for membership or have the promotion apply to their membership.

12 Other promotions

The Club may launch or participate in other marketing campaigns or promotions for members. These campaigns or promotions will be subject to individual terms and conditions.

13 Club Member Conduct

It is a condition of membership that you always comply with the Club Code of Conduct – Member while attending any Club match, event, or function.

The Club’s policies can be accessed at https://rfnc.com.au/policies or by calling (03) 5822 4364.

Any failure to comply with the Club Code of Conduct – Member may result in the immediate suspension or cancellation of your membership at the Club’s discretion.

You will not be entitled to any refund if your membership is suspended or cancelled in these circumstances.

14 General Venue Rules

Club members must adhere to all rules, policy and restrictions imposed by the venues attended by the Club member including providing their bags for inspection and allowing physical security checks. All venues are smoke-free. Patrons are not permitted to bring alcohol into any venue and must adhere to strict restrictions placed on alcohol consumption in designated areas at all venues. Umbrellas are not permitted to be opened anywhere within viewing areas at any time on game day.

15 Voting Rights

All members over 18 years of age who hold an Adult, Concession, Elder, or Gunugdhula Club membership are eligible to vote at the Club’s Annual General Meeting.

16 Members’ Privacy

The Club respects your privacy. All personal information we collect about you and individuals whose information you provide to the Club, such as family members, will be used and disclosed by the Club for the purpose of processing member applications and administering Club memberships as well as on behalf of selected third parties in accordance with our Club Privacy Policy which you agree will apply when you sign up as a Club member.

Our Privacy Policy which is available at https://rfnc.com.au/privacy or at the Club office or by calling (03) 5822 4364 during business hours.

The Club may also use personal information we collect from you, for promotional and direct marketing purposes and other uses and disclosures as specified in our Privacy Policy.

You confirm you are authorised to provide the information you give us about others.

Your personal information is kept securely and treated confidentially.

Although you may choose not to provide us with your information or to only provide us with certain information, please be aware that this choice will affect the type and quality of service we provide to you, the processing of your membership and it may also result in delays.

Our Club Privacy Policy explains how to request access to or correction of the personal information the Club holds about you, how to opt out of receiving direct marketing, how to make a privacy complaint and how the Club handles complaints.

18 GST and Levies

Except where expressly noted, all prices include GST and any applicable venue levy.

19 General Disclaimers

These terms and conditions are governed by the laws of Victoria and you unconditionally submit to the non-exclusive jurisdiction of the Courts having jurisdiction there.

To the fullest extent permitted by law (including without limitation the Australian Consumer Law) the Club shall in no circumstance be liable to you for any direct or consequential losses or any loss (whether direct or indirect) arising out of your purchase of or participation in Club membership, including without limitation from the loss or suspension of your membership card or your ability to attend all or any Club games or enter a venue where a Club match is occurring, except to the extent the loss is caused by the Club’s breach of these terms and conditions, its negligence or wilful default.

20 Further Information

If you require further information in relation to these terms and conditions, please visit https://rfnc.com.au/membership or call the Club on (03) 5822 4364 during business hours

You acknowledge that membership fees may increase from season to season. The Club will provide you with 14 days’ notice in writing of changes in the new amount of your next season’s membership, and for Monthly Payment Plans – the amount of the monthly deductions, prior to the first payment being deducted. You will have 14 days from the date of the Club’s notice to advise the Club of any changes or upgrades you wish to make to your membership package, or to notify the Club in writing if you do not wish to roll over your membership into the next season. Strict timeframes apply. If you do not notify the Club that you do not wish to roll over your membership during this period, you will be taken to have agreed to your membership being rolled over on the terms and conditions specified. To opt out prior to the first payment being deducted, a request must be received by the Club by 5pm (AEDT) on [Thursday 13 October 2019]. This can be done by completing, signing and returning the authorisation notice issued by the Club or online by visiting https://rfnc.com.au/my-account and logging into your account. If the Club has not received an authorisation notice or online instruction specifying that you wish to opt out of the Monthly Payment Plan or Yearly Payment, then you are deemed to have agreed to purchase a membership for the next season. Your rolled over membership cannot be cancelled under clause 10 unless you provide enough evidence to the Club’s satisfaction by [31 December 2019] that you did not receive notice of the opt out option and membership fees for the next season, in which case, the Club will cancel your membership and refund any amounts deducted. To opt out after the first payment has been deducted, contact the Club on (03) 5822 4364 during business hours. However, if you wish to opt out, you must complete all membership payments in full.

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